CAN YOU REPAIR MY SYSTEM
If parts for your system are commercially available then we can repair your system. If parts are obsolete we may be able to use substitute parts to get your system operational.
CAN YOU REPAIR DURING FIRST APPOINTMENT
Our staff carry refrigerant and common parts suitable for a range of systems. If your system has lost its refrigerant charge then yes we can carry out repair works subject to approval during the first appointment. If unit specific parts are required we will provide a quotation for further repairs.
CAN YOU ATTEND LATE EVENING OR SATURDAYS
Yes we have appointments up until 6pm during the week and appointments available from 7am to 12pm on Saturdays for your convenience. We do recommend booking in advance to ensure availability.
I HAVE BEEN TOLD I NEED TO REPLACE MY SYSTEM
Many businesses will tell you to replace the system as they lack the repair expertise required or simply want to make more money. While it is true that depending on the problem it may be more economical to replace the unit, in our experience replacement is seldom required.
I HAVE A SECOND HAND SYSTEM CAN YOU INSTALL
Unfortunately we cannot install purchased second hand systems. Not knowing the history of a unit particularly how it was decommissioned and or stored makes the process extremely risky for both parties.
CAN AN ELECTRICIAN INSTALL MY UNIT
Electricians can hold a certificate II split system licence to install units however they cannot warrant them for faulty workmanship. All licenced businesses are required by law to provide a workmanship warranty to cover the consumer for faulty workmanship. If an electrician installs a system and it leaks the refrigerant out, the electrician is not licensed to either purchase the refrigerant or repair the system and must engage a licensed air conditioning contractor to complete the work. In our experience this seldom happens with most of the time customers reporting they could not contact the installer or they never returned.